You can track your order online 24 hours/7 days by following these steps:
Go to https://mococo.shop/track-my-order/
- Enter your order number
- Press “Track” to process
Alternatively, a SHIPPING CONFIRMATION is sent to the email address you have registered in the website upon placing your order. The email contains tracking link where you could check the status of your order.
An order confirmation with order summary will be sent to you through email right after you have placed your order.
We will also send email to keep you updated frequently on your order status.
We are trying to ship the items the soonest, so for any changes like:
Change of address or personal information
- Change of specifications like product, size, color
Feel free to send us a message at [email protected] . Cut off in making changes is 2PM EST, after the order is placed.
NOTE: Product, delivery addresses and recipient names can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our third-party couriers.
Can I cancel an item in my existing order?
You may definitely cancel an item in your existing order as long as it has not been processed yet. Cut off in cancellation is 2PM EST same day from the time the order has been placed.
In that case, please send us a request to cancel your item immediately at [email protected] and we will help you cancel it.
To cancel your order, please send us your request at [email protected] . We will help you cancel it and notify you when done. Cut off in cancellation is 2PM EST same day from the time the order has been placed.
Please notify us immediately at [email protected] so we can assist you promptly.
If what missing from your order is a gift/ bonus, we will push to deliver it to you soon.
If what missing from your order is a part of a product or an item, we will need you to send us the photo of:
- The package notice attached to the packaging of the parcel – a piece of paper showing the delivery details
- The product packaging showing the product
If the item you received is not what you originally ordered, we are happy to replace the item for you. Please notify us immediately at [email protected] so we can assist you promptly. We will need you to send us a photo of the item you received.
If the item you received is damaged/ defective, we are happy to send you a replacement. Please notify us immediately at [email protected] . We will contact you right away.
We will need you to send us a photo of the item you received.
How much does it cost for shipping fee?
MoCoCo offers flat rate shipping fee of $9.95 worldwide and $6.95 USA.
When will I receive my order?
We process your orders right after you have successfully placed your order. You can expect to receive your order within 3-5 weeks from the date of purchase.
*Our courier service is unable to provide scheduling of deliveries; therefore we cannot guarantee delivery of your order for a specific time or date. Yet you can be assured we are working closely with our service partners to allow us to better serve you in the future.
IMPORTANT: We are not responsible if a package is not delivered because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.
Our replacement policy allows for item(s) your choice of a full refund or replacement item(s). However, we do have a few simple requirements for processing a return.
OUR 30-DAY EXCHANGE OR REFUND GUARANTEE
Dealiciously guarantees that any item bought from us can be refunded or replaced for free with a 30-day, post-purchase money back guarantee.-